Purchase Policy
1. Orders; maximum quantities
Placement of an order does not constitute acceptance of your order by Propét Footwear Canada Inc. ("Propét"). We may require additional information, and all orders are subject to product availability. We do not authorize the purchase of our products for resale purposes. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors or that may otherwise appear fraudulent. To enforce this policy, we may, in our sole discretion, limit or cancel orders and/or quantities purchased per person, per household or per order. Additionally, we may cancel orders without notice due to insufficient supply, your noncompliance with offer terms, lack of bank authorization, system error, if your IP address is linked to a non-Canadian country, your use of a non-Canadian credit card, inability to verify your shipping address, any unforeseen problems, or for any other reason in Propét’s sole discretion.
There is a maximum quantity of five (5) of any one item number per customer, per order. This restriction may include orders placed by or under the same customer account or credit card, and/or orders that use the same billing and/or shipping address. If you have additional questions about your order, please call us at 800-431-8857 or e-mail us at canadaorders@propetfootwear.com.
2. Order processing & tracking
Our goal is to process and ship your order as quickly as possible. Standard orders are typically processed within 24-48 hours from the time of purchase. For orders placed on Saturdays, Sundays and holidays, the processing time will begin the following business day. Please allow 5-10 business days for standard shipping. To track an order already placed, simply call Propét customer care at 800-431-8857 or e-mail us at canadaorders@propetfootwear.com Monday through Friday, 8:00 a.m. to 4:30 p.m. EST and we will be happy to track your package for you.
3. Shipping
We currently only ship to addresses within Canada.
4. Returns
While we hope that you are always satisfied with your Propét purchase, we understand that you may wish to return a product. If you would like to return your product, please refer to our Returns policy for our instructions and policies. [Returns Policy]
5. Prices; payment & taxes
The products and services displayed on www.propetcanada.com can only be ordered and delivered within Canada. We accept the following types of payment: U.S. Visa, MasterCard, or Discover cards. We charge sales tax on all orders.
6. Propét Limited Warranty
Please see our Limited Warranty Policy for warranty information. [Limited Warranty Policy]
7. Order promotions
From time to time, Propét may offer promotions through e-mails, catalogs, and advertisements. With a valid registered www.Propétfootwear.com account, you may be eligible from time to time to receive e-mail promotions and offers. These promotions are subject to the terms of use and these purchase policies, as well as any additional terms and conditions specific to the promotion offer. Please enter the code exactly as provided (codes are case sensitive). Limit one promotion code per order and per customer. At its sole discretion for any reason, Propét may restrict redemption to one per client or may change or cancel an order without notice.
Contact Us
If you have any questions please see our FAQs or contact customer care 800-431-8857 or e-mailing us at canadaorders@propetfootwear.com.