Returns Policy

While we hope that you are satisfied with your purchase from Propét Footwear Canada Inc. ("Propét"), we understand that you may wish to return a product.  If you wish to return your product, please review the information below: 

 

Products must be returned within 14 calendar days of receipt of purchase. Items returned late will not be refunded, credited or exchanged.

 

Products must be in ORIGINAL and UNWORN condition. Be sure to try your shoes on indoors initially as we cannot refund or exchange products that have been worn, damaged, used, altered, modified or soiled. We also cannot accept returns for products without ORIGINAL INSOLES, LACES OR PARTS.  Only Products ordered from www.propetcanada.com may be returned directly to Propét. 

 

We do not process returns or exchanges of any product purchased from one of our retail partners. All items purchased through a retailer must be returned to the retailer from which the product was purchased in accordance with its return policies.

 

All shipping costs for returned items are the responsibility of the customer. Please send your returns via a traceable shipping method and insure the package for the cost of the items.

 

Original shipping and handling charges are non-refundable.

 

Propét is not responsible for lost or damaged shipments or personal items shipped to us in error. 

 

Purchases from www.Propetcanada.com are subject to the terms of use, purchase policies and privacy policy which can be found on www.Propetcanada.com.  

 

For additional information including return instructions, please contact customer care at 

800-431-8857 Monday through Friday, 8:00 a.m. to 4:30 p.m. EST or e-mail us at canadaorders@propetfootwear.com.

 

Return Instructions

 

Select the carrier of your choice, such as Canada Post or UPS, and we recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. Unfortunately, we are unable to refund your purchase without proof of receipt and you are solely responsible for the shipping costs of this return. Propét is not responsible for lost or damaged return shipments.  ** PLEASE BE SURE TO INCLUDE THE BOTTOM PORTION OF PACKING SLIP COMPLETED WITH YOUR REASON FOR RETURN ***

 

If you are shipping you return by Canada Post, please ship your package to this address:   

 

Propét Footwear Canada Inc.

Attn: Consumer Returns

P.O. Box 423

105 Strowger Blvd.

Brockville, ON 

K6V 5V6

 

If you are shipping you return by UPS or another courier company other than Canada Post, please ship your package to this address:   

 

Propét Footwear Canada Inc.

Attn: Consumer Returns

105 Strowger Blvd.

Brockville, ON 

K6V 5K1

 

MISSING YOUR PACKING SLIP?

 

If you do not have your packing slip or need it re-printed, please e-mail the following information to Customer Care canadaorders@propetfootwear.com to request a new packing slip by email: 

 

·        your full name

·        billing address

·        phone number

·        email address

·        order number

 

REFUNDS

 

Once we receive your merchandise it will be inspected per your reason for return. If your return is accepted, your account will be credited, less any shipping charge and the service fee as described above. Please note that items returned outside of our return policy will not be refunded, credited or returned. In general, allow up to two billing cycles for your refund to be credited to your monthly statement.

 

MORE QUESTIONS?

 

If you have any questions or need additional information, please contact consumer care: 

Propét Footwear consumer care 800-431-8857 Monday through Friday, 8:00 a.m. to 4:30 p.m. EST or e-mail us at canadaorders@propetfootwear.com